Case Study - Borton Petrini

Borton Petrini, LLP Leveraged SD-WAN with Broadband Bonding for Data and VoIP Applications

Industry

Legal Services

Challenge

• Shield ISP and other network problems from Borton Petrini users and customers

• Deliver high-performance Internet connectivity for VoIP and other services

Solution

Mushroom Networks’ Next Generation Cognitive SD-WAN with VoIP Armor

Benefits

• Solved VoIP reliability and call quality problems

• Created faster and more reliable WAN by Broadband Bonding ISP services

• Guaranteed fault tolerance for all cloud-based applications

• Reduced downtime with fewer IT support tickets

For more than 120 years, Borton Petrini, LLP’s California lawyers have been providing legal services in a variety of specialties statewide through its California network of ten regional offices. Their firm is an unrivaled leader in California law, featuring an array of legal professionals who have obtained unparalleled results for their clients. Borton Petrini attorneys offer proven expertise in civil litigation, family law, bankruptcy, estate and tax planning, land use, insurance law, corporate law, employment law, public entity, water law, intellectual property, professional liability, environmental and healthcare law, and dozens of other important areas.

With 10 strategically placed offices throughout the Golden State, Borton Petrini, LLP, is a premier California law practice, offering unrivaled experience and unparalleled results, with California style.

Providing top quality Internet performance while also shielding network and ISP problems from the end user

Relying on a single ISP link for critical internet connectivity often resulted in sub-par performance for cloud-based, real-time applications, as it is common for ISP links to suffer from performance fluctuations. At times, these performance fluctuations were directly responsible for Borton Petrini network users losing connectivity and resulted in IT support tickets being issued, costing valuable time and effort to resolve the problems.

Common fluctuations in the ISP network connectivity, including high latency, jitter, packet loss, cross traffic, backbone congestion and many other factors, were directly impacting voice quality of VoIP (Voice over IP) as well as IP-based VC (Video Conferencing) systems. Such fluctuations in the ISP links can be transient or long-lived and are therefore unpredictable. That meant the VoIP systems were experiencing hissing, crackling, echo or gaps in conversations or even dropped calls.

Borton Petrini decided to leverage Mushroom Network’s technology offered by their IT support team at AdTech IT Solutions.

When AdTech rolled out Mushroom Network’s solution for Borton Petrini, the inter-office connectivity and cloud access for the offices’ voice and data services received significant performance boosts. The application-specific overlay tunnels were able to intelligently aggregate cable, DSL and LTE cellular broadband, when needed, for fast and reliable transport, equaling the performance of much more costly MPLS solutions. And the SD-WAN with broadband bonding ensured that a single ISP link going down or having performance issues would not affect end-user experience.

“Our experience with AdTech’s rollout of Mushroom Networks’ solution has been nothing short of exceptional. So much so that the networks in our offices now can hide individual ISP problems from our users – that is priceless”, said Stephanie Lopez, Firm Administrator at Borton Petrini.

Mushroom Networks’ unique and patented broadband-bonding SD-WAN solutions leverage overlay tunnels that intelligently steer packets onto WAN paths in order to optimize application performance and reliability. For example, the VoIP Armor tunnel orchestrates multiple ISP links, measures Internet line conditions in real-time including parameters such as packet loss, latency, and jitter and makes real-time routing decisions on a per-packet basis. This means VoIP packets traverse the optimal path at any given point in time. This resulted in zero dropped calls and no more hissing, crackling, echo artifacts or gaps in conversations. VoIP Armor produced the best MOS (Mean Opinion Score) out of the network for optimal VoIP / SIP performance.

“The last mile transport is usually the weakest link in terms of quality of service. Mushroom Networks resolves that problem. Where we have deployed Mushroom Networks’ SD-WAN, any transport issues were eliminated, delivering a virtual MPLS experience for a fraction of the cost”, said James Lawson, President of AdTech IT Solutions.

Boost in WAN Performance:

Cognitive SD-WAN was used to bond together multiple WAN circuits. The overall WAN metrics improved both for mission-critical applications, such as VoIP, as well as best-effort traffic. This provided better Internet service as well as excellent cloud-based services for Borton Petrini users.

Boost in WAN Reliability and Reduced Downtime:

Advanced VNFs implement sophisticated traffic management and WAN orchestration algorithms that are capable of intelligently responding to network problems and then routing around those issues, essentially resulting in a “self-healing” network. This resulted in shielding Borton Petrini users from network performance issues as well as reducing downtime and IT support tickets.

Specialized SDN tunnels:

Cognitive SD-WAN with broadband bonding also provides for specialized IP tunnels. This means that tunnels customized for the specific application at hand will fit your networking needs like a glove. As an example, VoIP Armor is a tunnel that optimizes VoIP/SIP traffic in the network to shield phone conversations against any network performance fluctuations and network outages.

With 10 strategically placed offices throughout the Golden State, Borton Petrini, LLP, is a premier California law practice, offering unrivaled experience and unparalleled results, with California style.

For more than 120 years, Borton Petrini attorneys have offered proven expertise in civil litigation, family law, bankruptcy, estate and tax planning, land use, insurance law, corporate law, employment law, public entity, water law, intellectual property, professional liability, environmental and healthcare law, and dozens of other important areas.

When Borton Petrini began experiencing performance issues with their VoIP calls and overall internet connectivity, their IT services provider, AdTech IT Solutions, suggested they try SD-WAN with broadband bonding, using Mushroom Network’s technology. The seamless and cost-effective integration of Mushroom Networks’ solution into AdTech hardware reaped significant benefit for Borton Petrini. Their internet connectivity issues vanished, as if by magic. VoIP calls were no longer plagued by gaps and poor quality and any performance issues from individual ISP links were completely shielded from the end user, resulting in a significant reduction in IT maintenance time and cost.

“Our experience with AdTech’s rollout of Mushroom Networks solution has been nothing short of exceptional. So much so that the networks in our offices now can hide individual ISP problems from our users – that is priceless”,

Stepanie Lopez, Firm Administrator, Borton Petrini

“In our Mushroom Networks SD-WAN deployments the performance improvements have been phenomenal. We were able to consistently hit 4.5 on the MOS score scale, even outperforming some of our dedicated T1 circuits”,

James Lawson, President, AdTech IT Solutions

© 2004 – 2020 Mushroom Networks Inc. All rights reserved.

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